Please provide as much detail as possible when contacting support about an issue or a change. This will allow for faster handling and resolution time! Always share with us where you experienced the issue and anything you saw on your screen. We hate bugs as much as you do and will find the quickest way possible to resolve them!
Please copy the template below, paste it into your open message with us, and fill up the necessary information (click each dropdown for the description).
I would like to report a bug that I encountered while using SiteMax. The details of the bug are as follows:
1. Brief Summary of the bug
1. Brief Summary of the bug
Summary:Impact (just you, all users in your role, everyone)
2. Steps to Reproduce
2. Steps to Reproduce
(each screen you went through click by click up to the faulty screen):
3. Expected Behavior
3. Expected Behavior
[Describe what you expected to happen]
4. Actual Behavior
4. Actual Behavior
[Describe what actually happened]
Where:
Device: [Specify the device (e.g., Windows PC, Mac, Android)]Operating System: [Specify the operating system and version]Browser: [Specify the browser and version]
What you saw:
[Attach any relevant screenshots or files that illustrate the bug]
Anything else we should know:
[Include any additional information that may be helpful, such as error messages, error logs, or any other relevant details]
By providing us with these details, we can improve the resolution process and ensure that you receive our best support.