Question:
Why am I not able to upload photos to SiteMax?
Answer:
There could be a few reasons why you're running into trouble uploading photos:
Permissions: Confirm that you or your user have the appropriate permissions to upload photos. For example, only Full Users have the necessary permissions to upload photos. Collaborators and Lite Users cannot upload photos directly to the Company's SiteMax platform. If you or your user is not a Full User, you will not be able to upload photos.
Note: If you are using a form to upload photos and you are experiencing issues, assuming you have the appropriate Edit permission (Collaborators, Lite Users, and Users) to add photos to an existing form, OR the Create permission (Lite Users and Users) to create an Upload Photo form in the project for the corresponding form, please reach out to our Support team
Mobile App version: Issues with our Upload Photos feature may come from not having the latest version of our mobile app. Please make sure your user is updating their SiteMax app to ensure all features are working and up-to-date.
Phone Permissions:
When accessing the SiteMax mobile app for the first time, you should receive a request to allow access to your device's photos. Be sure to allow for access. If you are unsure if you allowed access, you can update your phone's app settings to give access to SiteMax photo uploads by selecting "Full Access" or "All Photos" to allow photo access.iOS: Settings > Apps > SiteMax
Android: Settings > Apps > SiteMax > Permissions
Troubleshooting the Issue
If you are still encountering the issue after checking for the issue's source, please follow these steps to troubleshoot the issue.
Step 1: Check the phone's photo-related settings to see if anything is preventing you from selecting photos.
To help you solve this, we suggest that you try going to your phone's “Settings” menu, find and tap on “Camera.”
In the “Camera” menu, tap on “Formats” at the very top of the menu. Here you can select either “High Efficiency,” which will allow your iPhone to shoot and store HEIC files, or “Most Compatible,” which will have your phone capture JPEGs. To ensure the files are compatible with SiteMax, please set your Camera settings to JPEGs.
Then try capturing the photo with SiteMax's capture function or try uploading only one photo at a time after the settings have been changed.
Step 2: Try relaunching or reinstalling the SiteMax app.
Step 3: Restart your phone before trying to upload or take photos again.
Step 4: Ensure that you are connected to a stable network. With photo uploads, high-definition pictures take time to load depending on your current network bandwidth.
Note: Stay on the page while uploading as there are instances that it takes time to load when you are using an unstable connection.
If the issue persists, please reach out to our support team!
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